Customer Retention/Business

1. The Time Dimension: presented versus 1991 ZIP Codes — 2007-06-13
   An important object to keep in mind about ZIP code finder is that they change over time. In some cases these change can be quite amazing, but more frequently they are small and subtle. ... »
   
    
2. Internal Communication Consulting — 2007-06-02
   Internal Communication InternalCommunications.co.uk has been built by internal communicators for internal communicators. In building this, we simply wanted to create a place where people ... »
   
    
3. What's Your Communication Quotient? Workplace Communication — Your Key to Success! — 2007-03-19
   Forget GQ! These days it's your CQ that matters...your Communication Quotient. Degrees and awards are fine, your bilingualism and knowledge of the latest programming languages are nice, ... »
   
    
4. Ten Ways to Add Value to Your Services — 2007-03-18
   The saying, “nothing is for free” isn’t necessarily true especially when you’re talking about added value services you can offer your client. These are services you offer your ... »
   
    
5. The Promotional Owl Light — 2006-12-15
   Try as you might, you can’t avoid them – promotional products are everywhere. Companies are finding out that if they give a little – say, a tee-shirt, a water bottle, or a magnet ... »
   
    
6. Why does every company need a CRM (Customer Relationship Management)? — 2006-07-01
   First, let’s define what a CRM is: The term Customer Relationship Management (CRM) software is a system that connects different parts of a company through the thread of customer ... »
   
    
7. CRM Customer Relationship Management - CRM Modules — 2006-06-07
   In today’s competitive environment, companies have to increase their services for their clients. The focus of our CRM is to gather the customers’ information to automate the processes, ... »
   
    
8. Contracts For Your Customers, Ink It On Paper — 2006-06-07
   When you're dealing with customers, sometimes things can go wrong. It might be your fault, it might be their fault or it might be no-one's fault -- but if you didn't make a contract, then ... »
   
    
9. 10 Easy Ways To Keep Your Customers Coming Back - And Spending Money With You Forever! — 2006-04-05
   You want customer loyalty in your business. You want repeat business. How about making your customers into valued friends? Showing concern and empathy for their situation. The more your ... »
   
    
10. Employee Performance Reviews ? Dealing With Disagreements — 2006-03-30
    What do you do when an employee disagrees with something you?ve written on their performance review? How can you prepare for this and deal with it effectively? Start by listening to ... »
    
     
11. Customer Advisory Boards — 2006-03-24
    Customer Advisory Boards are a great source of information about your market and your business. Their advice is more valuable than any management consultant's. They provide real world ... »
    
     
12. Which Is Better: Repeat Business Or New Customers? - Part 2 Of 2 — 2006-03-24
    Recently we asked which was more important: new customer growth or repeat business? The answer depends on your business goals. If you want fast-paced quantum growth, you should ... »
    
     
13. Book Review - Loyalty Myths: Hyped Strategies That Will Put You Out Of Business ? And Proven Tactics That Really Work — 2006-03-19
    Did you ever wonder if some of those age old sayings about marketing are true? For instance, we?ve all heard ?It costs five times more to acquire a new customer than to retain a current ... »
    
     
14. 9 Secret Ways To Get Valuable Feedback From Your Customers — 2006-02-25
    You can learn many things you didn't know about your business by getting valuable feedback from your customers. Your customers may buy your main product just to get the free gifts. Your ... »
    
     
15. Wireless POS And Wireless Mobile Computing- Hospitality Software That Increases Profits — 2006-02-23
    Until recently, restaurant and hospitality owners were wary of adopting wireless POS systems for their establishments. Issues such a cost, ease of use and a general uncertainty about new ... »
    
     
16. Make Customers Come Back - Winning Customer Retention Strategies — 2006-02-16
    Customer Retention marketing is a tactically-driven strategy to keep relationships with customers going and increase customer interest. This strategy relies on the study of customer ... »
    
     
17. Don't Be Afraid To Give Problem Customers The Boot — 2006-01-20
    Q: In a recent column you made the point that the customer is always right, which I agree with. However, in the same column you also said that it is sometimes necessary give problem ... »
    
     
18. CRM: Keeping Customers Loyal — 2005-12-08
    Customers are now in charge. Thanks to the growth of the Web, it is easier than ever to comparison shop and switch from one business to another with the click of a mouse. However, research ... »
    
     
19. So You Got The Sale, Now What? — 2005-12-08
    When you close the sale with a new client don?t you feel great? Did you know that you increase the lifelong value of that new client by doing a few more steps? They aren?t secrets, but ... »
    
     
20. 23 Secrets That Cement Client Loyalty — 2005-11-17
    Loyalty is built on the Value/Price Equation. It says: A client will stay loyal to you as long as he believes the value of the services he receives is greater than the fee he pays. Other ... »