Posted in Philippine Call Centers by outsourcingsage on the March 17th, 2006
The /www.global-sky.com">Philippine call center outsourcing in today's world is keeping its pace fast enough to be able to catch up, and if possible take away India's position as the lead player in the outsourcing business. To prove this in 2002 India had only surpassed the Philippines for only $1.5 in terms of profit.
Outsourcing started in 1949, during those times outsourcing is only known as a resource firm offering payroll, tax, and benefits functions, which eliminated the need for in-house accounting departments.
But together with technological advancement outsourcing also widened its scope. Now, its services range from call centers, medical transcriptions, software development, technical support and its prime function before; accounting and other back-office operations.
The Philippines became a qualified location for outsourcing especially in terms of call centers whether it be as offshore or for local companies because of different and considerable reasons. For one, the country has a lot of skilled, knowledgeable, and English-proficient call center agents,where the wages of customer service representatives (CSRs) can be as much as 80 percent lower than those of their American counterparts.
It is also known as the worlds second-largest English-speaking country,making the Filipinos very well versed in terms of speaking the English language than Indians. In addition to this, Filipinos have the needed orientation and patience in handling calls. Thus, keeping a good relationship with the clients which their company had merged with.
Though i have noted how Filipinos can very well be respected in terms of English proficiency and can be a well matched rival with India, outsourcing deals globally which means it also is of service to non-English speaking countries. This is where the Philippines sort of declines, so in order to ensure its place in the ranking of countries which are known of its outsourcing capacity, they should also invest to learn different other languages such as Nihongo(Japanese), Mandarin(Chinese), Spanish and European languages which will ensure the Philippines of keeping its quality to serve a lot of variety of countries in terms of outsourcing, giving them more business opportunities to these non-English nations.
With all of this the Philippines proved itself to be the most cutting edge country in Asia to provide outsourcing to the world. Among the services offered in Philippine-based outsourcing companies are copyediting and indexing; web design and maintenance; data conversion, data warehousing,data capture and data entry; OCR and scanning services; proofreading; encoding and keyboarding; imaging services and graphics design; call center and customer service; abstracting and document conversion; typesetting; and tagging, among others.
Source: http://www.ArticlePros.com/author.php?Andrew Espejon Samson
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