August , 2007 LIVE WIRE PLUS VOL. 1. ISSUE 1. What's new at Live2Support At Live2Support, our software development and R&D teams have been working tirelessly and burning the midnight oil to bring you more new features, stability and reliability. Many enhancements have been implemented to Release 3.4 of our application. These enhancements apply to our web-Based Interface which allows chat operators to chat live with customers and site visitors directly using a web browser such as Internet Explorer or FireFox. Please do not hesitate to get in touch with us if you need more information on any of the enhancements in the Chat Monitoring Window listed below. A Bird's Eye View of Enhancements in the Chat Monitoring Window > New Tabbed Visitor Monitoring Window and More The Visitor Monitoring Window is your window into the activities of your site visitors. Assess their browsing patterns and gain critical insights into their surfing habits. You now have the option to view all the visitors' activities on your website only when the chat mode is active on the website. We have also technically enhanced the look-and-feel of the Chat Monitoring Window for a smoother, faster and more transparent operation in the monitoring window. Additional information about visitors such as the site visitor's organization and host information is also provided in the new version of the program. Additional information about the web browser being used by site visitors is also provided. We have also added many new help files to help you navigate the Chat Monitoring Window effortlessly. Stay tuned for more exciting enhancements in the next month's issue of Live Wire Plus.
