Sent and receive e-mail: sent and receive e-mail feedback at least twice.
a day. Must ensure that give the reply to the feedback in time of beginning work time and off evening time. Due to the time difference, it is is much better if the sales person can handle the feedback at home. Because this can ensure the timeliness (some time you must be overtime, it¡¯s inevitable in the evening, you can keep the same step with the clients, speed up the frequency of the communication, and get the business opportunity first)
Do a good job in the customer information management (include buyer data), establish an Excel spreadsheet, put the entire customer¡¯s information into the form, and also do well in the customer classification. Make inquiry content, high quality customers as a category A, and focus on customer tracking! But do not overlook the small customers, many small customer are from small to big, just like selling things. You want to make the first customer become the return and loyalty customers. You should know that everything is from small to big.
Find the foreign buyer in the B2B website (to collate classification, for different clients to use different inquiry, do the simple, targeted! if you update regularly, product information will be appeared on the Home page)
Update the website contents in each quarter regularly. And then put the information on the internet, or replace the image of product. This action
Will let the buyer know that the latest company information, and attract the new customer.
Send the company latest product information to all customers, there will be returns. According to the statistics, to develop a new customer need the cost equivalent to retain the ten customers cost. So when develop the new customer, remember don¡¯t overlook the existing customers. Maybe you can send some card blessing to the customers; clients will feel very warm and pleasant on the co-operation.
Business persons must follow up the inquiry and feedback weekly.
You should hold a meeting every week to analyze, sum up the experience, improve the work system. Let the work simple and efficient. (Some corporation will give the enough time to communicate between staffs, make the meeting records, and cultivate team spirit and sense of competition and so on)
Source: http://www.ArticlePros.com/author.php?liaocindy12
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