Data Cap» is a Ukrainian-based European outsourcing Call-center which provides high-quality outsourcing services.
Our skilled and talented agents are the key feature for providing effective work with your customers. Functionality of our hardware and software allows us to implement all the traditional Call-center services. And even more: our experienced developers will adopt the services of our Call-Center for your business needs.
About Us
Call-center «Data Cap» is the part of a companies' group “InnoVinn”. “InnoVinn” was founded in 1990 to address the need for rapid, cost-effective project-based software and hardware development for the Telecommunications industry in emerging countries throughout Europe and abroad. “InnoVinn” is a company with high level of financial security and outstanding reputation which is a testament to the continuous investing in people, technologies and facilities.
Vinnitskiy Philology University as well as four others specialized universities, possesses many years of experience in teaching language, and this is the key for providing high-quality services of the language and service support in the city.
Our company have a successful location (GMT + 2).
We realize the entire process cycle - from production work to supporting the algorithms and analysis of the agent’s work.
Advantages
Credibility. We control the entire infrastructure: hardware, software, network, management, staff etc.
High-skilled agents. We offer you professional teem of agents (for technical, medical industry, pharmacy, trade, economic needs, agricultural sphere).
Kindly price. 0,20ˆ/minute per agent (based in own large office, with own hardware and software).
Time. Short time from agreement to start of the work.
We are working to level-up your revenue by increasing the awareness of your customers, and as a result – you can increase your sales. To ensure this we will provide you with:
Team
We guarantee high quality services to your clients by a prepared team of agents (English, Russian, Ukrainian-speaking).
Control
You fully control the work of our agents (conversations records, monitoring to conversations in real-time, calls statistics, etc.). You can entrust it to us and get both statistical reports and conversations records.
Functionality
We provide flexible customized call-routing, so that your customers can forget the «occupied» signal from the line.
We offer a multi-training of our agents. Our agents will know your products and services as deep as you need it.
You know what our agents should say to your customers. Yes? They will say just that. No? We develop scenarios of individual speaking «for your needs».
Our agents can redirect the call to you experts, if it is necessary.
See the classic set of services.
Virtual secretary
800 answering services
Tech support (products & services)
Didn’t find what you've been looking for? You can find out the details in the personal conversation with our manager (feel free, it doesn’t commit you to anything), or via e-mailing to our manager.
Virtual secretary
Your clerks don't handle the volume of received calls, and it is almost impossible to reach your office. You don't want to spend your advertising budget wasted. And your clerks answer the same questions all the day round, instead of doing their main work.
Call-Center "Data Cap" provides you with a multi-line telephone number which you can use as a single office and give it in your advertising. Also we give you the necessary number of professional agents, which are thoroughly familiar with the specifics of your company and product.
During the call agent welcomes the client on behalf of your company. All the information needed to process the call automatically appears on-screen of the agent. If necessary, the agent switches the call to any manager of your company, wherever he or she is, asking in advance, whether the manager can take up the call immediately. If the number to which the call must be switched is busy or not responding, the agent determines the phone number and the name of a caller, enters the information into a database and sends you a report with the contact data of the caller subscriber. Also, the agents carry out any necessary work for you: find out information, book tickets, call up your customers and partners, giving them any information, send and receive faxes.
The customer feels he always reaches your office from the first try, talks with a professional secretary, receives all the information, interesting for him, and, if necessary, is connected with appropriate company staff.
800 answering services
In times of auto-responding services and voice-mail systems, you might wonder why a business could need an 800 answering service. The answer is quite simple: because it offers something nor voice-mail neither auto-responder can ever provide - a quick, personalized response to a customer’s need.
“Data Cap” 800 answering service clients who want their customers to experience a live agents when they contact their free 800 numbers. Our users of 800 answering service in fact consider it a wise investment to ensure that their free 800 number is always managed professionally. It really helps them reach the competitive edge. It shows that you care about your customers.
When your customer leaves a message with the help our skilled agents, you can be assured we will pass on that message to you swiftly and accurately.
Tech support (products & services)
To maintain a leadership position, organizations need to focus all their energies on their core business objectives. Many organizations have lost position due to the poor customer support in spite of having a good product.
Large and medium size organizations have struggled the offer for customers consistent and high quality Tech-support. Organizations need to invest in facilities, staff and managers to provide HQ support. This could become a budgeting nightmare, besides being a drain on scarce capital resources.
One way to resolve this problem is outsourcing of Tech support. Outsourcing gives organizations the freedom to focus on their core business activity and provide their customers with a professional Tech support experience. “Data Cap” is equipped and geared to handle wide range of services: from the basic to the most complex customer support problems.
Source: http://www.ArticlePros.com/author.php?Andrey Schwedyuk
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