Brand Essence is a way of articulating the emotional connection and lasting impression -- usually summed up with one simple statement or phrase -- that defines the qualities, personality and uniqueness of a brand. Said another way, Brand Essence characterizes what a brand stands for in the minds of customers and stakeholders. It embodies the brand’s core competencies, advantages, culture and values.
Think of Brand Essence as the heart and soul of a product or service. A brand’s essence establishes a positive, powerful connection with everyone with whom it touches. It represents the relationship and intrinsic value the brand provides to the customer. For those who serve the brand, it is a beacon that motivates and inspires continued commitment.
Brand Essence should be viewed as long-term positioning. It is reflected in the quality and evolution of a product, how it is communicated and marketed, the type of care and concern customers receive, and the way stakeholders support the brand.
For example, Hallmark uses the phrase, Enriching Lives to capture its Brand Essence and company culture. Enriching Lives represents the basis for how Hallmark serves customers, develops its products, communicates in its marketing, merchandises stores, and creates a positive work environment for employees. Hallmark’s Brand Essence permeates every aspect of the company and business. And it has continued to serve the brand over time.
Harley-Davidson’s Brand Essence has created a fiercely loyal customer base that connects to the brand emotionally. Harley-Davidson’s image doesn’t merely reflect the quality and design of its motorcycles. Rather, the brand is best known for the value it places on nonconformity and self-determination. That’s why buyers believe that owning a Harley makes a powerful, empowering statement to others that they live life on their own terms. And who can resist that?
Determining and capturing Brand Essence involves extensive research with customers and non-customers to acquire a keen understanding of needs and desires. Other research is also needed in the market, among competitors, and with internal audiences to further serve in the development of the positioning message. A research company with expertise in customer-driven branding and messaging can facilitate this process and provide the expertise needed for this critical component in your brand’s evolution and success.
Source: http://www.ArticlePros.com/author.php?Jules Sowder
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